CRM & Helpdesk
Customer identification, lead management, record updates and request logging.
AI Voice Agent Integrations with Your Systems
Voice Logica AI Voice Agents connect with CRM, ERP, e-commerce platforms, calendars and custom applications to use business data and complete actions during phone conversations.
From Conversation to Real Business Data
Through Voice Logica integrations, the AI Voice Agent goes beyond general answers. It can retrieve authorised information from your business systems and perform specific actions in real time.
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Customer Identification
It finds the relevant record and uses the information required for the call process.
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Data Retrieval
It checks details such as orders, availability, appointments, products or balances.
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System Updates
It records outcomes, updates records and creates the appropriate next step.
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Automated Actions
It creates tickets, schedules appointments, updates orders or activates approved workflows.
Connects with Your Business Environment
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ERP
Access to customer details, orders, products, balances and other business data.
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E-commerce
Checks on orders, product availability and customer information during the call.
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Booking & Calendars
Availability checks and appointment scheduling, rescheduling or cancellation.
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Custom Applications
Connections with specialised systems through APIs, webhooks and custom integrations.
Available Integrations
CRM & Sales
Capabilities
- Automatic conversation logging
- Contact & deal updates
- Lead qualification & routing
- Trigger follow-ups
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HubSpot 
ilist -
Galaxy - Galaxy Drugstore
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Softone -
Pylon ERP -
Entersoft ONE 
Zoho CRM 
Salesforce -
Freshdesk -
Zendesk
ERP
Capabilities
- Caller identification
- Customer, item & balance lookups
- Orders & sales documents
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Odoo 
SAP 
Splynx 
Megasoft 
Exelixis Smart
eCommerce
Capabilities
- Order status checks
- Customer data retrieval
- After-sales request support
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WooCommerce -
Shopify -
OpenCart -
PrestaShop 
Magento 
GonnaOrder -
XML Product Feed -
Viva Payments
Logistics
Capabilities
- Courier shipment tracking
- Timetables & stops (GTFS)
Scheduling & Communication
Capabilities
- Real-time availability checks
- Automatic appointment booking
- Sending confirmations
- Follow-ups
Hospitality
Capabilities
- Availability & rate checks
- Booking lookups
- Guest identification
WebHotelier 
Hosthub
Data & Operational tools
Capabilities
- Read & update data
- Custom workflows
- Connection to internal information systems
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Google Sheets 
Google Drive 
Google Contacts 
Google Docs 
AnimaMenu 
Airtable 
Dropbox 
Power BI
Project Management
Capabilities
- Search tasks & tickets
- Create new tasks
- Status updates
- Add comments & updates
Telephony infrastructure
Voice Logica works in full integration with the following phone systems:
Yuboto VPBX 
Genesys 
Cisco 
Avaya 
Mitel 
Yeastar 
Grandstream 
3CX 
Sangoma 
Asterisk 
FreePBX 
Kamailio 
OpenSIPS 
Grandstream UCM 
Sangoma PBXact 
Wildix 
Zadarma PBX
No Ready-made Integration for Your System?
Voice Logica can connect with custom applications and business systems through APIs, webhooks or custom integration mechanisms, depending on the capabilities and requirements of the implementation.
Controlled Access to Data and Actions
Each integration is designed around the AI Voice Agent’s role. Access is restricted to the data and actions required for the specific call process, with controlled permissions and secure information exchange.
Connect Your AI Voice Agent with Your Business Systems
Give the Agent access to the data and actions it needs to complete real business processes over the phone.
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