Shipment updates during peak periods
The AI Voice Agent retrieves parcel status and tracking history, reducing repetitive lookups for your team during busy shipping periods.
Integration with ACS, Speedex, Geniki Taxydromiki, ELTA Courier, BOX NOW & Skroutz Last Mile
Connect Voice Logica with the couriers you use and give your AI Voice Agent access to up-to-date shipment information.
The Agent looks up parcels, identifies the courier from the tracking number, and updates callers on delivery progress. For Geniki Taxydromiki shipments, it also supports delivery rescheduling, returns to sender, and pickup point lookups.
Bring shipment updates into your phone support
Answering “Where is my parcel?” often means opening a courier portal and reading the information back to the customer. When you work with multiple couriers, your team needs to check several systems.
The integration allows the AI Voice Agent to retrieve shipment details during the conversation and send the tracking link, reducing manual lookups.
What can the courier integration do?
Track shipments across six couriers
It retrieves shipment status, delivery confirmation and date, recipient details where available, and tracking history. ACS and Geniki Taxydromiki support tracking event descriptions in Greek or English.
Identify the courier automatically
When the caller only has a tracking number, it checks the connected couriers in sequence until it finds one that recognises it.
Look up shipments by Skroutz order code
It finds the shipment using the Skroutz order code and reports its progress and the courier handling delivery.
Reschedule deliveries with Geniki Taxydromiki
It sets a new delivery date and time window — morning, late morning, afternoon, or evening. It can also review or cancel the reschedule.
Returns and pickup points with Geniki Taxydromiki
It registers a return to sender after explaining that the action is irreversible and obtaining explicit confirmation. It also looks up shops and lockers with their address, city, and postcode.
Send updates via SMS or Viber
It sends tracking links and confirmations during the call. Callers can dictate the tracking number at their own pace or enter it using their phone keypad.
Find a parcel without knowing the courier
The customer provides the tracking number and the AI Voice Agent checks the connected couriers. Once it finds the parcel, it identifies the courier and reports the latest available update.
During the same conversation, it can send the tracking link so the customer can continue checking the shipment’s progress.
Key use cases
-
-
Reschedule a missed delivery
For Geniki Taxydromiki shipments, it sets a new delivery date and time window and can send confirmation to the customer.
-
Return a parcel to the sender
It registers a return through Geniki Taxydromiki, explaining the irreversible action, requesting explicit confirmation, and recording the reason.
-
Find a pickup point
It finds available Geniki Taxydromiki shops and lockers in the requested area and can send the address to the caller.
-
Outbound delivery confirmations
Combined with your online store and outbound campaigns, it calls to confirm upcoming deliveries and answers questions about the parcel’s current progress.
Benefits for your online store
-
Fewer manual lookups
Bring phone shipment support for six couriers into one integration.
-
Information from the source
Answer using the courier data available at the time of the call.
-
24/7 customer service
Give customers access to shipment updates outside business hours.
How to get started
Getting connected usually takes just a few steps:
-
Open Artificial Intelligence → Integrations in Voice Logica.
-
Enable the couriers you ship with.
-
Enter your merchant account credentials where required. Speedex and ELTA Courier only need to be enabled.
-
Enable the courier tools for your AI Voice Agent.
-
Optionally, combine the integration with your online store and outbound delivery-confirmation campaigns.
Your AI Voice Agent is now ready to answer shipment enquiries using live courier data.
Frequently asked questions
What if the customer does not know which courier has their parcel?
The Agent checks the tracking number against the connected couriers in sequence until one recognises it. For Skroutz Last Mile, it can use the order code.
Are delivery changes and returns supported for all couriers?
No. Delivery rescheduling, returns to sender, and pickup point lookups are supported for Geniki Taxydromiki. The other integrations provide shipment tracking.
How does the caller provide a long tracking number?
They can dictate it at their own pace, with Skip Turn allowing them to finish without interruptions, or enter it using their phone keypad.
Connect your phone support with your couriers
Discover how the integration can work for your business, with shipment updates and supported delivery actions in a single phone conversation.
Updated: