Account and Transaction Information
After completing the required identity verification, it provides permitted information from connected systems, such as an account balance, the status of a request or a recent transaction.
AI Voice for Financial Institutions
Automate customer requests over the phone and outbound communications with security, consistency and comprehensive logging.
AI VOICE FOR FINANCIAL INSTITUTIONS
When Every Conversation Requires Accuracy and Control
Financial institutions handle high volumes of requests, strict procedures and sensitive data. An incorrect action or incomplete record can create operational and regulatory risk.
The AI Voice Agent handles predefined call flows, applies approved rules and logs the progress of each interaction.
What Requests Can It Handle?
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Cards and Access Issues
It understands the request and initiates the approved procedure for a lost card, an access issue or contact with the appropriate team.
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Payments and Outstanding Balances
It provides information about payment deadlines and available payment methods, or makes scheduled reminder calls.
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Appointments with an Adviser
It checks availability and schedules a telephone or in-person appointment with the appropriate adviser.
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Suspicious Transaction Notifications
It makes an outbound call following a predefined scenario and records the response, without replacing the organisation’s fraud control procedures.
A Controlled Process, from Identity Verification to Action
Banking customer service automation is designed around the organisation’s permissions, rules and approval levels.
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Performs the Required Identity Verification
It follows the required steps before providing information or carrying out any permitted action.
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Identifies the Request
It understands the reason for the call and gathers the details required for the specific process.
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Performs Only Permitted Actions
It provides approved information, creates a ticket, updates the CRM or schedules the next step, according to the permissions defined for the implementation.
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Escalates the Case
It transfers complex, sensitive or high-risk requests to an authorised representative, together with the context of the conversation.
Inbound and Outbound Calls in One Solution
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Phone Customer Service, 24/7
It answers common requests and handles high volumes of simultaneous calls, including outside business hours and during peak periods.
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Payment Reminders
It runs organised outbound calls, records the outcome and updates the agreed workflow.
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Notifications and Confirmations
It contacts customers about predefined events, collects responses and initiates the appropriate follow-up.
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Request Follow-ups
It updates the customer on the progress of a case or schedules contact with the responsible adviser.
Integrations
Connects with Core Banking, CRM and Business Systems
The AI Voice Agent for banks and financial services businesses can exchange data with the organisation’s authorised systems through secure APIs.
Real-time Information
It retrieves only the data required for the specific request and permitted for use in the conversation.
Automatic Updates to Interaction History
It records the call outcome, actions taken and agreed next step in the CRM or the relevant system.
Workflow Activation
It creates a ticket, notifies the responsible team or schedules a follow-up according to business rules.
Security and Traceability in Every Interaction
AI phone customer service for banks and financial institutions requires controlled access, documented procedures and the ability to review every action.
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Data Protection
Encryption in transit and at rest, data hosting and retention within the European Union, and secure management of call recordings and transcripts.
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Role-based Access
Data access and actions are restricted according to each role’s permissions and the organisation’s policies.
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Comprehensive Logging
Conversations and actions can be logged for monitoring, audits and internal reviews, in accordance with the applicable regulatory framework.
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A Certified Management System
Voice Logica is supported by ISO 27001 and ISO 27701 certifications and operates with processes designed for GDPR compliance.
For Organisations with Complex Communication Requirements
AI for financial services adapts to the processes and levels of control required by different organisations.
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Banks and Credit Institutions
For customer service, notifications, appointments and controlled routing of requests.
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Fintech Companies and Payment Providers
For immediate phone support and automated workflows in rapidly growing businesses.
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Debt Servicing Companies
For reminders, recording responses and scheduling follow-ups, with consistent application of the approved call flow.
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Investment Firms and Brokerages
For administrative requests, scheduling contact and transferring calls to an authorised adviser.
Discover How It Could Work in Your Organisation
Complete the form and we will design a scenario tailored to your organisation’s phone requests, systems and compliance requirements.
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