“Where Is My Shipment?”
After completing the required identity verification, the Agent retrieves the recorded shipment status and provides an update.
AI Voice Agent for Logistics and Transportation
Automate shipment updates, delivery requests and outbound communications with an AI Voice Agent available 24/7.
Immediate updates on every shipment. Fewer calls for your team to handle.
AI VOICE AGENT FOR LOGISTICS AND TRANSPORTATION
When Every Shipment Brings Another Question
Shipment tracking, delivery times, address changes and failed deliveries generate a high volume of calls every day. During peak periods, calls increase alongside shipment volumes.
The AI Voice Agent answers common enquiries and organises requests that need follow-up from customer service, dispatch or the driver.
What Can Your Customers Ask?
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“When Will It Be Delivered?”
It provides the available delivery window or estimated delivery date, based on data from the connected system.
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“I Want to Change the Address or Delivery Time”
It records the request and makes the permitted change or forwards it to the responsible team according to your business rules.
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“I Haven’t Received My Parcel”
It checks the recorded delivery outcome, collects the necessary details and creates a ticket for investigation.
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“I Want to Schedule a Collection”
It records the shipment details and schedules a collection, provided the required integration and availability are in place.
From the Enquiry to the Right Action
The AI Voice Agent for logistics follows the procedures and permissions defined by your business.
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Identifies the Customer and Shipment
It collects or confirms the necessary details before accessing shipment information.
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Checks the Current Status
It retrieves authorised data from the ERP or any connected system.
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Records the Request
It updates interaction history, creates a ticket or records a permitted delivery change.
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Initiates the Next Step
It notifies dispatch, schedules contact or transfers the case to a representative, together with the context of the conversation.
Outbound Calls Before and After Delivery
Automated calls keep recipients informed in good time and collect the responses your business needs to organise delivery.
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Availability Confirmation
It contacts the recipient before delivery and records whether they will be at the address.
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Delivery Notifications
It provides approved information about the scheduled delivery day or delivery window.
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Failed Delivery Management
It contacts the recipient to reschedule or collects the information required for the next delivery attempt.
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Feedback Collection
It makes a short call after delivery has been completed and records the customer’s experience.
Connects with ERP and CRM Systems
A Voice AI solution for logistics delivers practical business value when it uses the systems that hold your shipment and customer data.
Access to Up-to-date Data
It retrieves shipment status, the available delivery window or the recorded delivery outcome in real time.
Automatic Updates to Interaction History
It records the call outcome, the customer’s request and the agreed next step.
Workflow Activation
It creates a ticket, notifies dispatch, schedules further contact or sends a confirmation by SMS or email.
Use of External Data Sources
Where needed, the Agent can also use structured data from tools such as Google Sheets, depending on the implementation requirements.
For Businesses Managing Shipments and Deliveries
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Courier Companies
For shipment tracking, delivery changes, collections and exception handling.
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Transport Companies and 3PL Providers
For customer updates, delivery coordination and recording telephone requests.
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Last-mile Delivery Companies
For availability confirmations, delivery instructions and rescheduling.
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Warehouses and Distribution Centres
For scheduling collections, providing updates and routing requests to the appropriate team.
Discover How It Could Work in Your Business
Complete the form and see how you can automate shipment updates and your customers’ most common telephone requests.
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