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All the Features of Your AI Voice Agent

Configure your agent’s knowledge, voice and behaviour, connect it to your systems and monitor every conversation and outcome.

Design Your AgentSee How It Works

Natural conversations, real actions, full control.

Create the AI Voice Agent Your Business Needs

Each AI Voice Agent is configured for a specific role and communication style. You define how it speaks, what it knows and how it responds in each call scenario.

  • Personality and Behaviour

    Define the agent’s role, tone, style and boundaries so every conversation consistently represents your business.

  • Knowledge Base

    Use approved information from files, FAQs, web pages and other sources. Knowledge is updated as your products, services and processes change.

  • Voices and Languages

    Choose the voice and languages that suit your brand and audience, with natural pacing and speech delivery.

  • Testing and Version Management

    Test different scenarios before deployment and manage changes to the agent’s knowledge, instructions and workflows in a structured way.

Conversations That Understand the Customer

Customers speak naturally, without rigid phone menus or predefined keypad options.

  • Natural Conversations

    The AI Voice Agent understands different ways of phrasing requests and allows callers to interrupt, correct information or change their request.

  • Context and Memory

    Retains the necessary information as the conversation develops, so customers do not have to repeat themselves. Where configured, it also uses relevant history from previous interactions.

  • Sentiment and Frustration Detection

    Detects signs of sentiment or frustration and, according to the rules you have defined, adjusts the call flow or transfers the call to the appropriate team.

From Conversation to Real Action

The AI Voice Agent goes beyond answering questions. It connects to your business systems, retrieves the right data and completes approved actions within the same call.

  • Actions and Workflows

    Books or reschedules appointments, updates records, creates support requests and triggers confirmations or other approved workflows.

  • Intelligent Call Transfers

    Transfers calls to the appropriate team based on the request or specific rules. Available information is passed along with the call so service can continue with the conversation context.

  • AI Call Campaigns

    Makes simultaneous outbound calls for confirmations, reminders, updates, follow-ups and surveys, automatically recording the outcome of each conversation.

    Explore the Outbound Calls Solution

  • Integrations and API

    Connects to CRM, ERP, online stores, helpdesks, calendars, databases and custom applications to retrieve or update data in real time.

    Explore All Integrations

Monitor and Improve Every Conversation

Get a clear view of calls, actions and agent performance.

Call Analytics, Transcription and Reporting

Review recordings, transcripts, automatic summaries, outcomes and available metrics without having to listen to the entire call.

Enterprise Administration

Centrally manage AI Voice Agents, access and individual controls according to your business needs and architecture.

Security & Compliance

Protect data and conversations with European infrastructure, controlled access and processes certified to ISO/IEC 27001:2023 and ISO/IEC 27701:2021.

Learn More About Security and Compliance

Combine the Right Features for Your Workflow

See how an AI Voice Agent can be configured with the knowledge, actions, integrations and control your business needs.

Design Your Agent See How It Works