New Orders
Guides customers through product selection and collects the details required to submit the order.
Solutions
Take Orders Over the Phone, Anytime
The AI Voice Agent handles new and repeat orders, checks the available information and automatically updates your online store, ERP or order management system.
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More orders completed. Fewer entered manually.
When Every Phone Order Requires Manual Entry
Phone orders, product enquiries and changes keep your team busy every day. During peak hours or outside business hours, customers may have to wait and valuable calls may go unanswered.
The AI Voice Agent speaks with the customer, captures the details and completes the approved ordering workflow without your team having to re-enter the information.
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Available 24/7
Customers can place orders even when your team is unavailable.
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Less Manual Work
Details are entered directly into the connected system.
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Consistent Confirmation
Products, quantities and details are checked before the order is submitted.
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Immediate Peak-Hour Coverage
Handle more calls without a corresponding increase in workload.
From the Customer’s Request to a Recorded Order
Automated order taking follows your business data, rules and defined workflows.
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Identifies the Customer
The agent finds the relevant customer record or collects the required details according to your identity verification procedure.
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Finds the Product
Searches for a product by name, product code, category or previous purchase.
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Checks Price and Availability
Retrieves approved information from your online store, ERP or order management system.
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Captures Quantities and Options
Collects the quantity, product variant, delivery method and other required details.
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Confirms the Details
Repeats the key details so the customer can approve the order before it is completed.
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Creates the Order
Enters the order into the connected system and triggers the configured confirmation.
New Orders, Repeat Purchases or Changes
An AI Voice Agent for order management can support different stages of the process, depending on the permitted actions and available integrations.
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Repeat Purchases
Finds a previous order and creates a new one after confirming the products, quantities and any changes.
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Changes and Cancellations
Makes only the changes permitted by the order’s status and your business rules.
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Order Status Updates
AI-powered order updates provide the latest available status on order preparation, dispatch or delivery.
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Return Requests
Explains the approved returns procedure, collects the required details and creates a request where supported by your process.
Connects to the Systems That Hold Your Orders
AI order management delivers practical value when it uses up-to-date product information and records the outcome in the system you already use.
- Online Stores and WooCommerce
- For customers, products, prices, availability, new or repeat orders and order status.
- ERP
- For product codes, commercial information, stock levels, transaction documents and approved transactions.
- CRM
- For customer identification, interaction history and request logging.
- APIs and Workflows
- For updating records, creating tasks and sending confirmations by SMS or email.
For Businesses That Receive Repeat Orders
E-commerce and Retail
New orders, product availability, repeat purchases and order status updates.
Wholesale and Distribution
Orders based on product codes, quantities, customer history and commercial rules.
Food and Supplies
Frequent orders with specific quantities, options and delivery times.
Spare Parts and Technical Products
Product searches by code or specifications, with complex enquiries referred to a specialist.
Frequently Asked Questions
What happens when a product is unavailable?
The agent can report actual availability, offer an approved alternative or refer the request to a representative.
How are product and quantity errors avoided?
The agent uses data from the connected system and repeats critical details before the order is submitted.
Can it apply customer-specific pricing?
Yes, but only when authorised customer-specific prices are available through the ERP or another connected system.
Can it take payments during the call?
Payments require a separate, secure and approved workflow. Availability depends on the systems and requirements of the implementation.
Turn Your Phone into Another Ordering Channel
The AI Voice Agent speaks with the customer, accurately captures the order and immediately updates your systems.
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