“What Documents Do I Need?”
It provides specific information about procedures, required documents, fees, deadlines and service locations.
AI Voice for Public Sector Organisations
Give citizens immediate access to information, procedures and services over the phone, 24/7.
More requests handled. Less waiting for citizens.
AI VOICE FOR PUBLIC SECTOR ORGANISATIONS
When Access to Information Cannot Wait
Supporting documents, applications, appointments and deadlines generate a high volume of telephone enquiries every day. During peak periods, phone lines become overloaded and citizens struggle to find the information they need in time.
The AI Voice Agent handles common requests and records cases that require follow-up by the responsible service in a structured format.
What Can Citizens Ask?
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“What Is the Status of My Application?”
After completing the required identity verification, it retrieves the permitted status update from the connected information system.
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“I Want to Book an Appointment”
It checks availability, schedules the appointment and sends a confirmation with the necessary instructions.
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“I Want to Report a Fault or Problem”
It records the report, creates a ticket and routes it to the responsible service according to its category and location.
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“Am I Eligible for This Benefit?”
It explains the published criteria and application process, without deciding on eligibility or the outcome of the application.
From an Enquiry to an Organised Service Process
Citizen service automation follows each public body’s approved information and procedures.
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Identifies the Request
The Agent understands the reason for the call and gathers the details required for the specific process.
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Provides the Right Guidance
It answers using the public body’s up-to-date knowledge base and clearly explains the next steps.
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Records the Case
It creates a ticket or updates the connected system with the request and the outcome of the interaction.
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Escalates to the Responsible Staff Member
It transfers complex or sensitive cases together with the information already collected.
Service and Information Through Inbound and Outbound Calls
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Information, 24/7
AI phone service for citizens provides access to frequently requested information outside business hours.
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Appointment and Deadline Reminders
It makes scheduled calls to inform citizens about upcoming appointments, expiry dates or required actions.
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Request Status Updates
It contacts citizens when the recorded status of a case changes or additional information is required.
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Surveys and Feedback Collection
It conducts short telephone surveys and records citizens’ responses in a structured format.
Consistent Service During Periods of Increased Demand
New programmes, application deadlines, unexpected events or changes to procedures can cause a sudden increase in call volumes.
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Handles Simultaneous Calls
The Agent handles multiple common requests at the same time, reducing pressure on frontline service phone lines.
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Provides Consistent Information
It uses the same approved information in every conversation, reducing the risk of inconsistent answers.
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Prioritises Cases That Need Human Support
It routes complex or urgent cases to the appropriate service according to predefined rules.
Connects with Your Organisation’s Information Systems
The AI Voice Agent for public services can connect with CRM, helpdesk and ticketing systems, calendars, payment systems and registries through APIs with controlled access.
Retrieves Authorised Information
It uses only the data required and permitted for the specific call flow.
Automatically Updates Interaction History
It records the request, call outcome and defined next step in the appropriate system.
Activates Workflows
It creates a ticket, schedules an appointment or notifies the responsible team according to the public body’s rules.
Security, Access and Accountability
AI Voice for the public sector requires strict access control, data protection and the ability to review every action.
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Personal Data Protection
Encryption in transit and at rest, data hosting and retention within the European Union, and secure management of call recordings and transcripts.
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Role-based Access
Available information and actions are restricted according to the permissions of each user and service.
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Logging and Audit Trails
Conversations and actions can be logged for monitoring, reporting and internal reviews, in accordance with the applicable framework.
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A Certified Management System
Voice Logica is supported by ISO 27001 and ISO 27701 certifications and operates with processes designed for GDPR compliance.
For Public Bodies Serving Citizens Every Day
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Ministries and Government Agencies
For information about procedures, applications and deadlines, and for routing cases.
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Municipalities and Regional Authorities
For appointments, municipal services, problem reports and citizen updates.
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Public Utilities
For faults, scheduled works, bills and service requests.
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Social Insurance and Benefits Agencies
For procedures, supporting documents and updates on registered applications.
Discover How It Can Support Your Organisation
Complete the form and learn how you can automate citizens’ most common telephone requests.
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