“I Need Information About My Bill”
After completing the required identity verification, the Agent provides permitted information about the outstanding balance, payment due date or payment status.
AI Voice Agent for Energy and Utility Companies
Automate phone customer service for billing, payments, meter readings and technical requests, 24/7.
Immediate response to every request. Less workload for your customer service team.
AI VOICE AGENT FOR ENERGY AND UTILITY COMPANIES
When Thousands of Customers Need Information at the Same Time
Bills, payment arrangements, contract changes and technical incidents generate a high volume of calls every day. During peak periods or widespread outages, waiting times can increase sharply.
The AI Voice Agent for energy companies handles common requests and routes cases that require human support or technical assistance to the appropriate team.
What Can Your Customers Ask?
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“How Can I Set Up a Payment Arrangement?”
It explains the available options or records a request for contact with the responsible team, according to the organisation’s policy.
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“I Want to Submit a Meter Reading”
It collects the reading and records it in the appropriate system, provided the integration supports this action.
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“Is There an Outage or Fault in My Area?”
It retrieves approved information from the connected system and records a new incident when required.
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“I Want to Change My Plan or Contract Details”
It provides information, collects the necessary details and forwards the request to the appropriate sales or administration team.
From the Call to the Right Action
AI phone customer service for energy companies follows your organisation’s rules, scenarios and procedures.
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Verifies the Customer’s Identity
It confirms the required details before accessing personal or contract information.
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Retrieves Approved Information
It checks the CRM, billing system or another connected data source to provide an up-to-date answer.
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Records or Performs the Action
It submits a meter reading, creates a technical request, updates contact details or schedules a callback, depending on the scenario.
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Routes Complex Cases
It transfers the call or request to the appropriate team, together with the information already collected.
Automated Outbound Notifications
Voice AI for the energy sector can proactively inform customers, reducing their need to call.
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Payment Reminders
It makes approved reminder calls before or after the payment due date and records the outcome of each call.
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Scheduled Maintenance and Outages
It informs affected customers about scheduled works, outages or service restoration.
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Technician Appointments
It confirms the customer’s availability and schedules or reschedules the appointment when the required integration is in place.
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Contract Renewal or Expiry
It contacts customers in good time, records their interest and forwards suitable leads to the sales team.
Connects with Customer Service and Operational Systems
A Voice AI solution for utilities delivers business value when it uses up-to-date data and activates the right workflows.
CRM and Customer Information Systems
It identifies the customer, retrieves authorised details and updates interaction history.
Billing and Payment Systems
It provides information about bills, outstanding balances and recorded payments.
Metering and Technical Systems
It records meter readings or retrieves available information about service connections and technical incidents.
Ticketing, ERP and APIs
It creates tickets, updates records and activates workflows through secure integrations.
Security for Every Conversation and Action
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Controlled Access
The Agent accesses only the information and actions required for the specific call flow.
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Personal Data Protection
Identity verification and data processing are configured according to the organisation’s requirements and the applicable framework.
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Logging and Traceability
Conversations and actions can be logged for monitoring, quality control and an audit trail.
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Enterprise-grade Infrastructure
Voice Logica is supported by ISO 27001 and ISO 27701 certifications, data hosting within the EU and processes designed for GDPR compliance.
For Energy and Utility Organisations
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Electricity and Natural Gas Suppliers
For billing, payments, contracts and phone customer service.
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Network and Infrastructure Operators
For outage updates, fault reports and scheduled technical works.
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Water Companies and Public Utilities
For meter readings, bills, technical requests and service connection updates.
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Renewable Energy and Energy Service Providers
For customer requests, technical support and scheduling calls or visits.
Discover How It Could Work in Your Organisation
Complete the form and discover how you can automate your customers’ most common telephone requests and updates.
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