Connect Your AI Voice Agent to Your Systems
Voice Logica’s AI Voice API connects your agent to your business systems, enabling it to retrieve data and complete controlled actions during phone conversations.
From the call to the data and the right action.
Integrate Voice AI into Your Business Processes
The AI Voice API enables your agent to communicate with your business systems. Rather than being limited to general answers, it can retrieve authorised information, update records and trigger specific workflows.
Each implementation is designed around the use case, available data and actions the agent is permitted to complete.
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Data Retrieval
The agent retrieves the information it needs during the call, such as an order’s status, appointment availability or the details of a record.
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System Updates
Records the conversation outcome, updates the appropriate fields and passes information to the system your team uses.
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Custom Actions and Workflows
Triggers approved actions, such as creating a ticket, rescheduling an appointment, sending confirmation or creating a next step.
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Webhooks and Event-Driven Workflows
Phone conversations can be connected to external events and automation, allowing subsequent steps to run without manual data entry.
Connect to Your Business Environment
Voice Logica can support integrations with different categories of systems, depending on the implementation requirements.
- CRM and Helpdesk
- Customer identification, relevant history retrieval, record updates, lead creation and support request logging.
- ERP and Databases
- Access to approved customer, product, order and other business data required by the call workflow.
- Online Stores and Booking Systems
- Order and availability checks, appointment scheduling or rescheduling, and updates to the corresponding records.
- Custom Applications
- Connections to specialised systems through APIs, webhooks or other available integration methods.
Management Through AI Assistants
Voice Logica supports connections through the Model Context Protocol (MCP), enabling AI Voice Agent management through tools such as ChatGPT, Claude, Cursor and Perplexity.
Within your AI tool, you can create, configure and manage agents without having to perform every action through the dashboard.
Technical Resources for Developers
Find the documentation, API references and guides you need to connect Voice Logica to your systems and build automation.
Documentation & API Keys
Guidance on platform functionality and creating API keys with the appropriate access permissions.
REST API
Explore the available endpoints, parameters and schemas of the Voice Logica API. Learn how to initiate outbound AI calls from your own application.
Webhooks & Workflows
Connect your external systems to Voice Logica automation. Start a workflow through the API or send call data to your CRM, ERP or application after the conversation ends.
MCP & AI Tools
Connect Voice Logica to tools that support MCP and manage the platform through AI assistants. Authentication uses OAuth with the user’s Voice Logica account.
How We Design a Custom Integration
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Define the Use Case
We identify what the agent needs to know and complete during each phone call.
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Map the Data and Actions
We determine which systems are involved, which data is required and which actions are permitted.
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Implement and Test
We configure the integration and test expected scenarios, exceptions and failure cases.
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Deploy and Monitor
Once the implementation is live, we monitor outcomes and adjust the workflow where needed.
Controlled Access and Secure Actions
Every voice AI integration is designed with clearly defined access. The agent uses only the data and functions required for its approved role.
Security & Compliance-
Restricted Access
The integration is limited to the necessary data and does not provide unrestricted access to unrelated information.
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Approved Actions
The agent performs only the actions defined for the specific use case and requests confirmation where required.
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Data Protection
Integrations follow Voice Logica’s security framework, with encryption, controlled access and compliance with GDPR requirements.
Frequently Asked Questions
Do we need an existing integration?
Not necessarily. The implementation can use an available integration or be designed around your system’s integration capabilities.
Can the agent update data during a call?
Yes, when the workflow allows it and the integration supports it. Permitted actions and the corresponding permissions are defined before deployment.
What is needed for a technical assessment?
We need your business use case, the systems involved, the data to be exchanged and the actions you want the agent to complete.
Turn Phone Conversations into Connected Workflows
See how the AI Voice API can connect your agent to your business data, systems and workflows.
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