Security at the Core of Every AI Voice Agent
Protect your phone conversations and business data with certified processes, European hosting, encryption and controlled access.
A secure voice AI platform designed to meet the requirements of modern businesses.
Enterprise Security at Every Level
An AI Voice Agent handles conversations, uses information and can perform actions in your business systems. Protection covers every stage: transmission, storage, access, recordings and integrations.
At Voice Logica, data protection is built into the design of every implementation.
-
Certified Processes
ISO certifications support a structured approach to managing information security and privacy.
-
European Data Hosting
Data is hosted and retained within the European Union.
-
Conversation and Data Protection
Encryption in transit and at rest, together with secure management of recordings and transcripts.
-
Controlled Access and Integrations
Role-based access and secure connections to CRM, ERP and APIs.
Certified Security and Privacy Processes
AI Voice Agent security requires clear policies, risk management and ongoing monitoring. Voice Logica’s certifications support a structured approach to security and privacy.
-
GDPR
Data flows, access permissions and agent actions are designed in accordance with GDPR requirements and the needs of each implementation.
Protecting Conversations and Business Data
-
Data Within the European Union
Data is hosted and retained on European infrastructure, including conversation content where its storage is part of the implementation.
-
Encryption in Transit and at Rest
Data is protected as it moves between the platform and authorised systems, as well as when it is stored as part of the service.
-
Secure Management of Recordings and Transcripts
Access to recordings and transcripts is restricted to authorised users, allowing them to support monitoring and quality assurance without unnecessary exposure of the content.
Controlled Access to Data and Systems
- Role-Based Access
- Each user can access only the information and functions required for their responsibilities.
- Defined Actions for Each Agent
- The AI Voice Agent operates within approved workflows. The data it can use and the actions it can perform are defined by the specific call use case.
- Secure CRM, ERP and API Integrations
- Each integration is designed to provide access only to the necessary data. For example, the agent can check an order or update a record without gaining unrestricted access to unrelated functions.
Security Designed Around Your Business Requirements
See how an AI Voice Agent can be implemented with the appropriate protection, access controls and integrations for your environment.
Updated: