Orders and Deliveries
Customers can check their order’s progress and delivery date, enquire about product availability or request changes to delivery details where permitted.
Solutions
AI Phone Customer Service That Resolves Real Requests
The AI Voice Agent identifies the customer, retrieves the right information from your systems and resolves their request through a natural phone conversation, 24/7.
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- More requests resolved immediately
- Your team focuses on complex cases
How Much Time Do You Spend on the Same Requests Every Day?
Order tracking, balances, invoices, appointments and request updates: the answers are already in your systems. AI customer service for phone calls connects each conversation to the right data and completes the most common processes without keeping customers waiting.
This approach, known as AI customer service or voice AI customer service, turns the phone into a complete customer service channel.
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Immediate Response
Customers receive assistance immediately, even when call volumes increase.
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Reduced Workload
Routine requests are resolved without taking up your team’s time.
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Available 24/7
Phone support continues during and outside business hours.
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A Consistent Experience
Every request is handled according to the information, rules and processes you have defined.
From Question to Resolution, Within the Same Call
The AI Voice Agent goes beyond providing general information. It understands what the customer needs, uses your business data and completes the appropriate action in real time.
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Identifies the Customer
Finds the relevant customer record and verifies the necessary details according to the identity verification and access procedures you have defined.
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Retrieves Data in Real Time
Checks orders, deliveries, requests, balances, invoices, appointments, contracts and other information during the conversation.
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Provides Personalised Answers
Uses the customer’s actual data to provide an answer tailored to their specific situation, rather than relying solely on general FAQ responses.
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Completes Actions
Updates records, creates tickets, sends confirmations or documents and triggers your approved business workflows.
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Escalates When Needed
When a request requires a human decision, an exception or special handling, it transfers the call to the appropriate team with the available conversation context.
What Can Your Customers Ask For?
Customer service automation adapts to the requests, information and actions you authorise the AI Voice Agent to handle.
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Accounts and Financial Information
The agent can provide information about available balances, payment dates and outstanding invoices, or resend an invoice, following the appropriate identity verification procedures.
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Appointments and Requests
Checks, schedules, reschedules or cancels appointments and updates customers on the progress of an existing request.
Automate appointment management -
Technical Support
Records the issue, creates or updates a ticket, provides approved guidance and escalates the case to the responsible team when needed.
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Customer Details
Verifies or updates permitted customer details through defined procedures, keeping your business systems up to date.
The Right Answers Are Already in Your Systems
The AI Voice Agent retrieves information it is authorised to access and performs permitted actions within the systems you already use.
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CRM
Customer identification, customer history retrieval, contact detail updates and interaction logging.
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ERP
Information about balances, invoices, orders, products and other approved business records.
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E-commerce
Order tracking, product availability, returns and the creation of new or repeat orders.
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Helpdesk and Ticketing
Creation, updates and status checks for support tickets.
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Calendars
Availability checks, appointment scheduling and appointment changes.
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APIs and Custom Applications
Connections to databases and specialised systems through APIs and custom workflows.
AI Phone Customer Service, Tailored to Your Industry
Retail and E-commerce
Order and delivery updates, product information, returns and orders placed over the phone.
Financial Services
Information about balances, payments and requests within defined identity verification and access procedures.
Insurance
Policy information, request logging and initial incident handling before the responsible team member takes over.
Telecommunications and Utilities
Account information, fault reporting, activation status and ticket updates.
Medical Practices and Clinics
Appointment management, patient information and request routing according to the organisation’s approved procedures.
Logistics and Transportation
Shipment tracking, delivery scheduling and management of permitted changes.
Frequently Asked Questions About AI Customer Service for Phone Calls
What is AI customer service?
AI customer service is the use of artificial intelligence to automate customer service. Voice AI extends this automation to phone calls, enabling an AI Voice Agent to understand requests, use real customer data and complete actions during the conversation.
Can it work alongside our customer service team?
Yes. It can provide first-line support, handle peak call volumes or after-hours calls and work alongside your team according to the rules you have defined.
Can it handle simultaneous calls?
Yes. The solution can scale to handle simultaneous phone conversations, depending on your business needs and configuration.
How do we control which data it can access?
Access is designed for each use case and restricted to the data, systems and actions needed to complete the specific process.
How quickly can it go live?
Deployment time depends on the requests, call flows, data sources and integrations required. The Voice Logica team analyses, configures and tests the use case before it goes live.
Turn Every Call into Immediate Customer Service
See how an AI Voice Agent can handle your customers’ routine requests and reduce your team’s workload.
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