“I Need Information About My Bill”
After completing the required identity verification, the Agent provides permitted information about outstanding balances, payment dates or recorded charges.
AI Voice for Telecommunications Companies
Automate phone customer service, technical requests and outbound communications with an AI Voice Agent available 24/7.
Immediate response to every call. Less pressure on customer service teams.
AI VOICE FOR TELECOMMUNICATIONS COMPANIES
When Call Volumes Change from One Moment to the Next
Bills, activations, technical issues and installation appointments generate a high volume of calls every day. A service outage or a notification sent to many subscribers can cause a sudden increase in calls and waiting times.
The AI Voice Agent handles common requests and routes cases that need a technician or specialist representative.
What Can Your Subscribers Ask?
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“My Connection Is Not Working”
It checks for known faults, guides the subscriber through approved initial troubleshooting steps and creates a ticket when needed.
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“What Is the Status of My Activation?”
It retrieves the recorded status of an order, service activation or number porting request from the connected system.
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“I Want to Change My Installation Appointment”
It checks availability and schedules, confirms or reschedules the appointment according to the defined rules.
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“I Want to Find Out About a Plan”
It presents approved information about services and plans, or records interest in speaking with an adviser.
From the Request to the Right Action
Phone customer service automation follows the provider’s procedures, rules and escalation levels.
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Verifies the Subscriber’s Identity
The Agent follows the required steps before accessing or sharing personal information.
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Identifies the Reason for the Call
It understands the request and gathers the details needed for a billing enquiry, connection issue, technical problem or appointment.
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Checks Connected Systems
It retrieves authorised information about the service, order, ticket or technician availability.
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Resolves or Escalates the Request
It provides approved information, creates a ticket, schedules an appointment or transfers the case to the responsible team.
Outbound Calls at Every Stage of Communication
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Installation Appointments
It schedules, confirms and reschedules technician appointments, automatically updating the relevant system.
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Activation Updates
It contacts subscribers about connection progress, next steps or information they need to provide.
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Payment Reminders
It makes scheduled calls, provides approved information and records the outcome.
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Service Updates
It notifies subscribers about scheduled maintenance, service restoration or other important announcements.
Connects with CRM, Billing and Technical Systems
The AI Voice Agent for telecommunications organisations can exchange authorised data with CRM, billing, order management, ticketing and network status systems through APIs.
Real-time Information
It retrieves the information required for the bill, order, fault or appointment.
Automatic Logging
It updates interaction history, creates a ticket and records the call outcome.
Workflow Activation
It schedules a technician appointment, notifies the responsible team or creates a follow-up according to the provider’s rules.
Security and Control in Every Conversation
AI Voice for telecommunications providers requires controlled access, data protection and full traceability.
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Access After Identity Verification
Personal information is provided only after the required verification procedure and within the permissions defined for the call flow.
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Role-based Access
Data access and available actions are restricted according to the organisation’s policies.
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Logging and Audit Trails
Conversations and actions can be logged for monitoring and review, in accordance with the applicable framework.
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A Certified Management System
Voice Logica is supported by ISO 27001 and ISO 27701 certifications and operates with processes designed for GDPR compliance.
For Businesses Across the Telecommunications Ecosystem
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Fixed-line and Mobile Operators
For billing, activations, technical requests and subscriber updates.
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Internet Service Providers
For connection faults, tickets, technician appointments and service information.
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Network Installation Providers and Partners
For scheduling work, confirming appointments and coordinating with the end customer.
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MVNOs and Digital Service Providers
For immediate phone support and escalation of complex requests to specialist teams.
Discover How It Could Work in Your Organisation
Complete the form and see how you can automate your subscribers’ most common requests and phone service processes.
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