Product discovery by phone
The AI Voice Agent searches for products based on the customer’s description and presents relevant items and features, without requiring them to browse the website.
Shopify Integration with AI Voice Agents
Connect Voice Logica with Shopify and use customer, order, and product data in your phone support.
The AI Voice Agent identifies callers, answers product questions, provides order updates, and creates new orders. Customers receive service through natural phone conversations, around the clock.
Bring Shopify data into your phone support
Questions about prices, sizes, availability, and orders often require repetitive searches in the admin interface. Outside business hours, callers may have to wait until your team is available.
The Shopify integration allows the AI Voice Agent to search your synchronised catalogue, retrieve orders directly from your store, and create new orders during the conversation.
What can the Shopify integration do?
Identify customers
It finds the customer using a phone number, email address, or Customer ID and uses available account information to guide the conversation.
Look up orders
It retrieves orders directly from Shopify and provides updates on their status or the products in previous purchases, based on the available information.
Search products and variants
It searches products and variants, such as size or colour, and provides prices, availability, descriptions, and specifications from the synchronised catalogue.
Create phone orders
It creates a new Shopify order with products, quantities, and delivery or pickup details. It supports customers without an email address and applies the limits you set for the number of order lines and total order value.
Fast search across your synchronised catalogue
Your Shopify catalogue syncs to an optimised Voice Logica search index, designed to find products quickly during voice conversations.
The caller describes what they need, such as “a waterproof jacket in medium,” and the AI Voice Agent searches for relevant products and available variants. Price and availability answers are based on the latest catalogue sync.
During the same call, the Agent can continue with an existing order update or create a new order.
Key use cases
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Price and availability checks
It answers questions about cost, stock, and variants using information from the synchronised catalogue.
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Order progress updates
It retrieves the order from Shopify and reports its status and available shipping details.
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Returning customer recognition
It matches the caller to their account and refers to previous orders to help with their request.
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Phone orders without an email address
It creates orders for customers who communicate only by phone, recording the required details and confirming the purchase with them.
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After-hours service
It answers product questions, provides order updates, and takes new phone orders, even when the store’s team is unavailable.
Benefits for your online store
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Fewer repetitive searches
Reduce the pricing, availability, and order status enquiries handled by your team.
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Easier phone purchases
Let callers find products and place an order in the same conversation.
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Service, 24/7
Use your synchronised catalogue and order data to support customers during and outside business hours.
How to get started
Getting connected usually takes just a few steps:
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Open Artificial Intelligence → Integrations in Voice Logica.
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Add a new Shopify Integration.
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Enter your Shopify store’s connection details.
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Let Voice Logica sync your product catalogue to the optimised search index.
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Enable the Shopify tool for your AI Voice Agent.
Your AI Voice Agent is now ready to answer calls using the synchronised catalogue and store data.
Frequently asked questions
How does fast product search work?
Your Shopify catalogue syncs to an optimised Voice Logica search index. The Agent searches this index for products, prices, and availability, without making a new request to Shopify for every product question.
Can the Agent look up and create orders?
Yes. It retrieves existing orders directly from Shopify and can create new ones, applying the limits you set for the number of order lines and total order value.
Is an email address required for a phone order?
No. The integration supports order creation for customers who only have a phone number, using the required delivery or pickup details.
Which languages are supported?
Voice Logica supports Greek and multiple additional languages, allowing the same AI Voice Agent to serve local and international customers.
Connect your phone conversations with Shopify
Discover how the integration can work for your online store, with product search, order updates, and phone ordering around the clock.
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