Customer bug reports
The AI Voice Agent records the problem and the conditions in which it occurs in a new Jira issue, then gives the caller the issue key.
Jira Integration with AI Voice Agents
Connect Voice Logica with Jira and turn phone reports into structured issues.
The AI Voice Agent can look up requests, create new issues, add comments, and change their status during the conversation. Callers receive an issue key, and your team finds the relevant information in Jira, with less manual data entry.
From phone reports to Jira issues
A bug report needs a clear description and enough detail to investigate. When it is logged after the call, information can be missed, requiring another conversation.
The Jira integration allows the AI Voice Agent to capture requests during the call and update existing issues. Support, engineering, and operations teams receive the relevant information in the tool they already use.
What can the Jira integration do?
Look up existing issues
It retrieves an issue by its key and reports the summary, status, and available details, helping callers check an existing request.
Create new issues
It turns the caller’s report into an issue with a summary and structured description. It logs the request in Jira and confirms the issue key during the call.
Add comments
It adds clarifications, new information, and steps to reproduce a problem as comments on the existing issue, keeping its history up to date.
Change issue status
It performs permitted status transitions, such as reopening, progressing, or closing an issue, according to the configured workflow and permissions you have defined.
Capture the problem while the customer describes it
A caller reports that a feature is not responding. The AI Voice Agent asks when the problem occurs and records the summary and details in Jira.
Before the call ends, it can add further comments and update the status, where permitted. The caller receives the issue key, and your team has the information needed to investigate.
Key use cases
-
-
Ticket status enquiries
It looks up the issue using the key provided by the caller and reports its current status and available details.
-
Add context to an existing issue
It records new details and reproduction steps as comments, making the caller’s clarifications available to the team.
-
Escalate and reopen requests
It updates the status through permitted transitions and adds a comment when the caller reports that a resolved problem has recurred.
-
After-hours issue capture
It creates an issue for a problem reported at night or outside business hours, recording the description and impact for the team that will handle it.
Benefits for support and technical teams
-
More structured reports
Keep summaries, descriptions, and additional information in the relevant issue.
-
Less manual data entry
Reduce the need to transfer phone conversation notes into Jira.
-
Up-to-date history and statuses
Record comments and permitted changes as the call progresses, even outside business hours.
How to get started
Getting connected usually takes just a few steps:
-
Open Artificial Intelligence → Integrations in Voice Logica.
-
Add the Jira Integration.
-
Authorise the single shared Jira connection for your company.
-
Enable the Jira tool for your AI Voice Agent.
-
Choose which actions the Agent may perform, from read-only lookups to creating issues, adding comments, and transitioning statuses.
Your AI Voice Agent is now ready to manage issues using live Jira data.
Frequently asked questions
Can I restrict the Agent to read-only access?
Yes. You decide whether the Agent only performs lookups or can also create issues, add comments, and perform status transitions.
Does each AI Voice Agent need a separate Jira connection?
No. The integration uses one shared Jira connection for your company, without requiring a separate connection for each Agent.
Which languages are supported?
Voice Logica supports Greek and multiple additional languages, allowing the same AI Voice Agent to capture and manage requests from local and international callers.
Connect your phone conversations with Jira
Discover how the integration can work for your business, with bug reporting, issue updates, and status changes through phone conversations.
Updated: