Check-in instructions on arrival day
The AI Voice Agent provides the check-in time and can send the address and entry instructions associated with the reservation.
Guesty Integration with AI Voice Agents
Connect Voice Logica with Guesty and provide phone support for guests and property owners, 24/7.
The AI Voice Agent recognises callers and retrieves information about reservations, properties, amenities, and house rules. It also uses conversation history and open tasks to answer questions based on the information available in your property management system.
Bring Guesty information into your phone support
Questions about arrival times, addresses, or property amenities come in at all hours. Your team needs to find the reservation and look up the relevant information, even outside business hours.
The Guesty integration allows the AI Voice Agent to retrieve these details during the conversation. Guests get information about their stay, while your team spends less time on repetitive lookups and late-night interruptions.
What can the Guesty integration do?
Recognise guests and property owners
It looks up callers by phone number, distinguishing between guests with active or upcoming reservations, property owners, and contacts from previous conversations.
Retrieve reservation details
It provides arrival and departure dates, property details, length of stay, and reservation status using current Guesty data.
Provide property and amenity information
It retrieves the address, location, bedrooms, capacity, and layout. It also answers questions about listed amenities, such as Wi-Fi, air conditioning, parking, and a pool.
Explain house rules
It explains check-in and check-out times, quiet hours, pet, smoking, and party policies, and maximum occupancy, according to the listing.
Use conversation history and open tasks
It draws on previous conversations and open tasks in Guesty to understand issues that are already being handled.
A 24/7 phone concierge for every stay
A guest calls before arriving. The AI Voice Agent finds the reservation, confirms the check-in time, and answers questions about the property.
During the same conversation, it can send the address and authorised access instructions to the guest’s phone. Information comes from Guesty, reducing the need for the property manager to step in immediately for routine questions.
Key use cases
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House rule clarifications
It answers questions about pets, quiet hours, and other policies using the rules recorded for the specific property.
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Property and amenity enquiries
It provides information about air conditioning, equipment, parking, and other listed amenities, helping guests prepare for their stay.
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After-hours guest support
It retrieves the reservation and provides authorised access information, even at night, when a guest needs help entering the property.
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Property owner enquiries
It recognises the owner and provides available information about their properties and associated reservations, tailoring the conversation to their role.
Benefits for property management teams
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24/7 guest support
Answer routine questions before and during a stay, even outside business hours.
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Fewer interruptions for your team
Reduce repetitive calls that require information lookups.
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Consistent information
Base answers on the reservations, amenities, and house rules you maintain in Guesty.
How to get started
Getting connected usually takes just a few steps:
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Open Artificial Intelligence → Integrations in Voice Logica.
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Add a new Guesty Integration.
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Enter your Guesty connection credentials.
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Enable the Guesty tool for your AI Voice Agent.
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Configure your welcome message and enable guest and owner recognition on every call.
Your AI Voice Agent is now ready to answer calls using live Guesty data.
Frequently asked questions
Does the Agent modify data in my Guesty account?
The integration looks up and reads reservations, listings, amenities, house rules, conversations, and tasks to answer calls. You control which information it can access.
Can it distinguish between a guest and an owner?
Yes. It uses the caller’s phone number to identify whether they are a guest with a reservation or a property owner and adapts the service accordingly.
Which languages are supported?
Voice Logica supports Greek and multiple additional languages, allowing the same AI Voice Agent to serve local and international guests.
Connect your phone conversations with Guesty
Discover how the integration can work for your business, with reservation information, arrival instructions, and answers about your properties, around the clock.
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