Stock and availability enquiries
The AI Voice Agent checks a product code’s availability in Galaxy Drugstore and informs the caller without interrupting your team’s work.
Galaxy Drugstore ERP Integration with AI Voice Agents
Connect Voice Logica with SingularLogic / Epsilon Galaxy Drugstore and use your ERP data to support pharmacies and pharmaceutical wholesalers over the phone.
The AI Voice Agent can identify customers, look up products, stock levels and prices, place orders, and send documents. The same integration supports outbound payment reminders based on customer balances.
Bring Galaxy Drugstore data into your phone support
Questions about availability, prices, and customer account statements often require an ERP lookup or a call to the accounting team. During busy periods, repetitive calls increase your team’s workload and delay service.
The Galaxy Drugstore integration allows the AI Voice Agent to retrieve relevant information during the conversation and perform the actions you have authorised, reducing manual lookups and data entry.
What can the Galaxy Drugstore ERP integration do?
Identify customers
It identifies the customer using a phone number, VAT number, or customer code, linking the conversation to the right account.
Search the drug and product catalogue
It searches codes and descriptions in the Galaxy Drugstore catalogue, using current drug and product data from the ERP.
Check stock and prices
It retrieves availability and the current price for each product code, informing the caller without requiring a separate lookup by your team.
Place orders through PostFast
It collects the requested items, confirms quantities, and submits the order to Galaxy Drugstore through PostFast, where authorised.
Send invoices and account statements
It generates and sends invoices and customer account statements in PDF format via SMS or email, according to the configured workflow.
Automated payment reminders
Organise outbound campaigns using synchronised customer balances from Galaxy Drugstore. Your finance team defines the audience and follows up on cases that need further attention.
Synchronise balances
Balances are synchronised automatically every night at 03:00 or refreshed on request.
Select customers by debt ageing
Choose ageing buckets of 1–30, 31–60, 61–90, and 90+ days, combined with a minimum balance or a specific customer segment.
Preview before launch
A dry run shows the customer count, total outstanding balance, average amount owed, and ageing distribution before any calls are made.
Personalised calls and outcome logging
The Agent explains outstanding amounts, sends documents, and escalates to the finance team where needed. Each call outcome is logged automatically.
Key use cases
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Price confirmation
It retrieves the requested item’s current price from the ERP, helping the customer confirm pricing before placing an order.
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Repeat orders
It identifies the existing customer, confirms the requested items and quantities, and submits the new order through PostFast.
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Account statement and invoice requests
It sends the account statement or invoice requested by the customer in PDF format via SMS or email, even outside business hours.
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Call overflow handling
It handles additional calls during peak ordering hours, with access to Galaxy Drugstore data and permitted actions.
Benefits for pharmacies and pharmaceutical wholesalers
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Faster customer service
Answer stock, pricing, and account enquiries using ERP data.
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Less manual work
Reduce repetitive lookups, document sending, and order re-entry.
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More organised accounts receivable follow-up
Automate reminders based on balances and debt ageing, with call outcome logging.
How to get started
Getting connected usually takes just a few steps:
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Open Artificial Intelligence → Integrations in Voice Logica.
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Add a new Galaxy Drugstore ERP Integration.
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Enter your Galaxy Drugstore connector credentials.
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Enable the Galaxy Drugstore tool for your AI Voice Agent.
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Optionally, configure automated accounts receivable campaigns with debt ageing buckets.
Your AI Voice Agent is now ready to answer calls using live ERP data.
Frequently asked questions
Can I restrict the Agent to read-only access?
Yes. You define which functions remain read-only and which actions, such as placing an order through PostFast, the Agent is allowed to perform.
Are outbound payment reminders supported?
Yes. Campaigns use synchronised customer balances and ageing buckets of 1–30, 31–60, 61–90, and 90+ days.
Which languages are supported?
Voice Logica supports Greek and multiple additional languages, allowing the same AI Voice Agent to serve local and international callers.
Connect your phone conversations with Galaxy Drugstore
Discover how the integration can work for your business, based on your customer service, order processing, and accounts receivable needs.
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