Order progress updates
The AI Voice Agent reports the order’s current stage, reducing repetitive lookups by your support team.
PrestaShop Integration with AI Voice Agents
Connect Voice Logica with PrestaShop and use your customer and order data in phone support.
The AI Voice Agent identifies callers, provides order updates, changes order statuses, and creates new phone orders. It serves customers through natural conversations, around the clock, according to the permissions you set.
Bring PrestaShop data into your phone support
Finding an order, confirming its status, and recording a new purchase often require manual work in the store’s admin interface.
The PrestaShop integration allows the AI Voice Agent to complete these tasks during the conversation. It connects through the built-in Webservice API and uses current store data.
What can the PrestaShop integration do?
Identify customers
It matches the caller’s phone number to customer records in PrestaShop and retrieves the relevant order history to guide the conversation.
Look up orders
It retrieves order details and status, updating the caller on preparation or dispatch based on the information available in the store.
Update order statuses
It updates an existing order’s status directly in PrestaShop, based on the conversation’s outcome and the actions you have authorised.
Create phone orders
It creates a new order in PrestaShop, adds the requested products, and confirms the details with the customer during the call.
Order updates, status changes, and a new purchase in the same call
A customer calls about a pending order. The AI Voice Agent finds it, reports its current status, and, where permitted, updates it based on the customer’s request.
If the caller wants to repeat a previous purchase, the Agent can use their order history to create a new order, confirming the details with them.
Key use cases
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Dispatch confirmation
It checks whether an order is marked as shipped in PrestaShop and shares the available information with the customer.
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Order status changes
It changes an order’s status, such as from pending to confirmed, provided that the specific action has been enabled for the Agent.
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New orders and repeat purchases
It creates phone orders for new or existing customers. It can also refer to a previous purchase to reorder the same products.
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After-hours service
It answers order enquiries and performs permitted actions, even when the store’s team is unavailable.
Benefits for your online store
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Less manual work
Reduce order lookups, status updates, and manual phone order entry by your team.
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More opportunities to buy
Let customers place or repeat an order by phone, even outside business hours.
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Consistent updates, 24/7
Answer using PrestaShop data and record changes directly in the store.
How to get started
Getting connected usually takes just a few steps:
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Open Artificial Intelligence → Integrations in Voice Logica.
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Add a new PrestaShop Integration.
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Enable the Webservice API in your PrestaShop admin, then enter your store URL and API key in the integration.
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Enable the PrestaShop tool for your AI Voice Agent.
Your AI Voice Agent is now ready to answer calls using live store data.
Frequently asked questions
Can the Agent change orders or only read them?
Both capabilities are supported. You decide which actions are read-only and which allow changes, such as updating an order’s status or creating a new order.
Do I need a plugin to connect PrestaShop?
The integration uses PrestaShop’s built-in Webservice API. Enable the Webservice and enter your connection details in Voice Logica.
Which languages are supported?
Voice Logica supports Greek and multiple additional languages, allowing the same AI Voice Agent to serve local and international customers.
Connect your phone conversations with PrestaShop
Discover how the integration can work for your online store, with customer updates, order status changes, and new phone orders around the clock.
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