Price and availability checks
The AI Voice Agent finds the product and reports the price and availability listed in the feed, reducing repetitive searches by your team.
XML Product Feed Integration with AI Voice Agents
Connect Voice Logica with your XML product feed and use your catalogue in phone support.
The AI Voice Agent searches for products by ID, code, or description and answers questions about prices, availability, and features. It uses your existing feed in Skroutz, Google Merchant, or Best Buy format, regardless of your e-shop platform.
Bring your product catalogue into phone conversations
Questions about prices, product codes, and availability often require a search in the store’s admin interface. Yet the information already exists in the feed you publish for product comparison and shopping platforms.
The XML Product Feed integration allows the AI Voice Agent to use this information during the conversation, without a new API integration or a platform change.
What can the XML Product Feed integration do?
Use your existing XML feed
It supports Skroutz XML, Google Merchant XML, and Best Buy XML feeds. It connects through the feed URL you already publish.
Find products by ID or code
It finds products by Product ID, code, or SKU, allowing callers to request information by reading a code from a receipt, advertisement, or product page.
Search using natural descriptions
It searches for relevant products based on the customer’s description, even when they do not know the exact name or code.
Provide prices and availability
It shares product names, descriptions, prices, and availability, along with any additional features included in the feed.
Connect regardless of your store platform
It works with e-shops that export XML feeds in one of the supported formats, without depending on the system used to build the store.
Fast search using the feed you already have
Voice Logica imports products from your feed into an optimised search index, designed to find items quickly during voice conversations.
A customer can ask for “a compact wireless keyboard” and then enquire about a specific product code. The AI Voice Agent searches for the relevant products and presents the available information.
Answers are based on the latest feed data imported into the index. The accuracy of prices, availability, and features depends on how current and complete your feed is.
Key use cases
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Product discovery by description
It searches for items using details described by the caller, such as category, colour, or intended use, provided that the relevant information is included in the feed.
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Product code lookup from receipts or advertisements
It uses the code or SKU provided by the customer to find the corresponding item and share its details.
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After-hours product enquiries
It answers product questions when your team is unavailable. For specific sizes or variants, it uses only the information included in the feed.
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Support during peak call periods
It handles catalogue enquiries during sales, campaigns, and other busy periods, reducing your team’s workload.
Benefits for your online store
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Use existing data
Reuse the feed you already publish, without a new API for product search.
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Flexible connectivity
Connect your catalogue through a supported XML format, regardless of your e-shop platform.
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Fewer repetitive enquiries
Automate phone responses about prices, availability, and descriptions.
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Service, 24/7
Give callers access to available catalogue information during and outside business hours.
How to get started
Getting connected usually takes just a few steps:
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Open Artificial Intelligence → Integrations in Voice Logica.
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Add a new XML Product Feed integration.
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Enter your feed URL in Skroutz, Google Merchant, or Best Buy format.
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Enable the product-search tool for your AI Voice Agent.
Your AI Voice Agent is now ready to answer product questions using your feed data.
Frequently asked questions
Do I need to create a special XML export?
No. If you already publish an XML feed in Skroutz, Google Merchant, or Best Buy format, you can use the same URL.
Which e-shop platforms does it work with?
Any platform that can export an XML feed in one of the supported formats. The connection does not depend on the store’s underlying technology.
Can the Agent create orders or identify customers through the feed?
The XML feed supports product search and answers about prices and availability. Creating orders or identifying customers requires an additional integration with your store platform, such as WooCommerce or Shopify.
How current is the product information?
Answers are based on the latest feed data imported into Voice Logica’s search index. To keep callers correctly informed, your feed needs to contain up-to-date prices and availability.
Connect your catalogue with phone support
Discover how the integration can work for your online store, with product search and answers about prices, availability, and features using your XML feed.
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