Through integrations with your commerce systems, the Agent retrieves order details and informs customers about status, ETA, and tracking.

Benefit: Fewer inbound queries to support & calmer customers.

Validates return/exchange requests, explains the process, shares deadlines, and provides shipping or in-store drop-off options.

Benefit: Faster processes & fewer errors.

Answers stock questions for online/in-store, reserves items, and books pickup appointments (Click & Collect).

Benefit: Higher conversions & a better omnichannel experience.

Calls to remind customers about forgotten cart items, answers product/size questions, and offers delivery options.

Benefit: Immediate conversion uplift without pressuring the customer.

Provides opening hours, locations, availability, and books appointments with a consultant/technician.

Benefit: Decongested call center & a positive customer experience.

Shares points balance and redemption options, plus personalized offers - always GDPR-compliant.

Benefit: Larger basket size & trusted repeat purchases.

Captures after-hours requests, categorizes them, and sends smart notifications to your team with all critical details.

Benefit: Continuous availability & faster next-day resolution.

Automatically calls customers for a short rating and aggregates feedback by product category/store.

Benefit: Service improvements & targeted fixes.

Connects with your e-shop platform, CRM, ERP, and courier systems for live updates.

Benefit: Unified workflow.