1. Introduction
This Privacy Policy outlines the data collection, processing, and usage practices for Voice Logica AI phone assistant service. By engaging with our services, you consent to the policies and procedures described herein, aimed at safeguarding your privacy and ensuring data security.
2. Data Collection
Our service involves recording and logging voice interactions between business clients and our AI phone assistant. This includes conversations that are explicitly consented to by users for the purpose of making bookings, reservations, and processing various types of information.
3. Data Usage
The data collected through voice interactions is directly utilized to execute client requests efficiently, including but not limited to order management, appointment bookings, and reservations. To enhance our service's responsiveness and accuracy, we leverage sophisticated language models provided by third parties, such as Google, Anthropic, and OpenAI.
4. Data Sharing and External Processing
To facilitate speech generation, transcription, and task completions, we engage with external models and services. This involves sharing specific pieces of data with trusted partners under stringent privacy agreements. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
5. Data Storage
All client information, including voice recordings and the details of client interactions, is securely stored within our proprietary database. This data is essential for fulfilling business client requests and is managed with the highest level of security to prevent unauthorized access.
6. Data Security
We prioritize the security of your data by employing advanced technological measures. Our infrastructure is designed to ensure the safe processing and storage of your information, protecting it from unauthorized access or disclosure.
7. Third-Party Access
No third-party entities are granted access to the data processed by our services, except for the explicit purpose of improving service delivery as described. We do not sell, trade, or otherwise transfer your personal information to outside parties.
8. User Rights
Users have the right to discontinue our services at any time. Upon termination, we will cease all data processing activities and ensure that user data is handled in accordance with their wishes.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or service offerings. Users are encouraged to review our policy periodically on our website to stay informed of any updates.
10. Contact
Should you have any inquiries regarding this Privacy Policy or wish to express privacy concerns, please contact us at