Turn your Entersoft ONE ERP into an intelligent AI phone assistant.
Connect Voice Logica with Entersoft ONE through the Entersoft Web API and give your AI Phone Agent secure, real-time access to customers, items, balances and aging data.
During a natural phone conversation, the agent can identify customers, answer account questions, search for items, execute configured PublicQueries and EbsServices, and create authorized sales documents.
Live ERP data. Real business actions. 24/7 customer service.
Bring Your ERP into Every Customer Conversation
Your customers often call with questions that Entersoft ONE can already answer:
- “What is our current balance?”
- “How much of it is overdue?”
- “Do you carry this item?”
- “What is the status of our open orders?”
- “Can you create an order for us?”
Without an integration, an employee must open the customer record, search across different screens or transfer the call to another department. Voice Logica removes this delay.
The AI Phone Agent communicates directly with Entersoft ONE, retrieves the appropriate information and responds immediately. When authorized, it can also complete the requested action inside the ERP.
Your customers receive faster service, while your teams spend less time handling repetitive enquiries.
What Can the Entersoft ONE Integration Do?
Identify Customers
The AI Phone Agent can locate the appropriate customer record using:
- Telephone number
- VAT number
- Customer code
Additional verification steps can be added before sensitive account information is communicated.
Retrieve Balances and Aging
Customers can ask for their current balance, overdue amount or an aging breakdown.
The agent retrieves the authorized information directly from Entersoft ONE and explains it in plain language, distinguishing between amounts within payment terms and overdue balances.
Search for Items
The AI Phone Agent can search live ERP data using item codes, product descriptions and other authorized fields.
This gives customers immediate access to current item information without relying on printed catalogues or disconnected spreadsheets.
Execute PublicQueries and EbsServices
Every Entersoft ONE environment may reflect different processes and reporting requirements.
Voice Logica can make the PublicQueries and EbsServices configured for your organization available to the AI Phone Agent. This enables your existing reports, lookups and approved business services to be triggered through natural conversation.
Create Sales Documents
The Agent can collect and confirm the customer, item and quantity information required to create an authorized sales document directly in Entersoft ONE.
Routine orders can therefore be registered without waiting for a sales representative to become available.
Your Own Entersoft Queries, Answered by Voice
The Entersoft ONE integration is not limited to a generic set of ERP fields.
If your team has configured a PublicQuery for open orders, pending deliveries, customer balances or another operational requirement, the AI Phone Agent can use that query during the conversation—subject to the appropriate permissions.
Customer: Can you tell me the status of our open orders that haven’t shipped?
AI Voice Agent: According to your account, you have three open orders awaiting dispatch, covering 42 items in total. Would you like me to send the full list by email?
Customer: Yes, please.
AI Voice Agent: Done. The list has been sent to your registered email address.
The answer comes from the organization’s configured Entersoft environment rather than a hard-coded voice workflow.
Key Use Cases
Balance and Aging Enquiries
Customers receive immediate financial information without being transferred to the accounting department or waiting for a callback.
Item and Product Lookups
The AI Phone Agent retrieves current item information directly from Entersoft ONE, reducing repetitive calls to sales and customer service teams.
Sales Document Creation
Customers can place routine orders by phone. The Agent confirms the required details and creates the authorized sales document in the ERP.
Open Order Updates
Using the appropriate PublicQuery or EbsService, the Agent can provide information about open orders, pending dispatches and other configured operational statuses.
Automated Payment Reminders
Voice Logica can use live balance and aging data to make outbound payment-reminder calls. The Agent can explain the overdue amount, send supporting information by SMS or email and escalate only the cases that require human attention.
After-Hours Service
Customers can access account information and complete supported actions during evenings, weekends and holidays instead of reaching voicemail.
Business Benefits
Faster Customer Service
Provide immediate answers based on live ERP data, without hold times, unnecessary transfers or delayed callbacks.
Higher Team Productivity
Reduce repetitive enquiries across sales, accounting and customer service teams.
More Effective Collections
Use current balance and aging information to automate consistent, personalized payment communication.
Fewer Manual Errors
Retrieve information and record approved actions directly in Entersoft ONE, reducing manual copying and outdated records.
Your Business Logic by Voice
Use your organization’s PublicQueries and EbsServices instead of limiting the AI Phone Agent to generic workflows.
24/7 Availability
Serve customers outside normal office hours and manage increased call volumes without proportional increases in staffing.
Getting Started with the Entersoft ONE Integration
Connecting Entersoft ONE with Voice Logica can be completed through a structured setup process:
- Open Artificial Intelligence → Integrations inside VoiceLogica.
- Select Add New Integration and choose Entersoft ONE.
- Enter the required Entersoft Web API connection credentials.
- Select and map the PublicQueries and EbsServices the AI Phone Agent will use.
- Define which information is read-only and which actions the agent is authorized to perform.
- Enable the Entersoft ONE tool for the appropriate AI Phone Agent.
- Test the selected call scenarios before activating the integration.
Once the setup is complete, the AI Phone Agent can begin using live Entersoft ONE data during inbound and outbound conversations.
For more advanced ERP environments, the Voice Logica team can help define the required mappings, access rules, call flows and business actions.
Frequently Asked Questions
Can the AI Phone Agent modify Entersoft ONE data?
Only when you authorize it. You decide which functions remain read-only and which actions - such as creating a sales document - the Agent is permitted to perform.
Can it execute our own Entersoft queries?
Yes. The Agent can use the PublicQueries and EbsServices configured in your Entersoft ONE installation, subject to the integration setup and access permissions.
How does customer identification work?
The Agent can search for a customer using their telephone number, VAT number or customer code. Additional verification can be required before sensitive information is provided.
How do automated payment reminders work?
Voice Logica uses authorized balance and aging data to contact customers, explain overdue amounts and send supporting information by SMS or email. Cases requiring human judgment can be escalated to the finance team.
Does it support inbound and outbound calls?
Yes. Entersoft ONE data can support inbound customer service as well as outbound workflows such as payment reminders, order updates and account notifications.
Ready to Put Your ERP on the Phone?
Your Entersoft ONE ERP already contains the information your customers need and the business logic your team has built.
Connect it with Voice Logica and let your AI Phone Agent answer enquiries, retrieve live account information, execute custom queries and create sales documents—24 hours a day.
Book a personalized demo and discover how Voice Logica can transform your ERP data into intelligent customer conversations.
